As You Like It…or Not: A Customer Service Parable in One Act

by Ken on April 11, 2012 · 9 comments

Small Business Tip Tuesday: Navigating Social Media’s Dirty Word

by Ken on April 10, 2012 · 12 comments

Small Business Tip Tuesday: Don’t Penalize Your Loyal Customers

by Ken on April 2, 2012 · 13 comments

Marketing Lessons from My Neighbor’s Yard Sale

by Ken on March 26, 2012 · 15 comments

Two Problems with the New Facebook Timeline

by Ken on March 22, 2012 · 49 comments

Getting out of the Same Ol’, Same Ol’ Content Rut

by Ken on March 21, 2012 · 16 comments

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