Customers with Remotes in Their Hands

by Ken Mueller on July 19, 2012 · 18 comments

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Television remote control

Success in business can be as simple as finding a need and meeting that need.

Have you ever had those moments where you sit down in front of the TV and just start clicking through the channels to see if there is anything interesting? I’m sure we’ve all done this on numerous occasions. We really have no intention of watching anything in particular, but we are bored or have time to kill.

More often than not I’ll flip through the 150 available channels (not to mention free on-demand programming) and find that despite the large menu of choices, nothing catches my fancy. All those channels and nothing to watch. And even when I find something to watch, I’m quick to change the channel when a commercial comes on.

We are a nation with A.D.D. Nothing really holds our attention for too long.

As marketers and business owners this presents us with a real problem.

Enter Hulu. Free TV programming and films online.

I also know a lot of people who subscribe to NetFlix. Or use Redbox.

I have no idea what “television” of the future will be like, but I assume we are going to continue heading in the direction of true convergence, and we’ll be watching more video on our computers, tablets, and smart phones.

In the same way, while Twitter and Facebook are the social media buzzwords of the moment, I couldn’t even begin to tell you what the “next big thing” will be in social media.

We now sit down at our computers as if we have remotes in our hands. We peruse. We scan. We dash in and out of sites to see what’s happening or what we might be missing. We rarely focus on any one thing for any length of time. It’s a combination of boredom, mixed with fingertip access to so much, and very little real content.

On television, I rarely find anything compelling to watch. But I try and try some more. Surely there must be something on. The reason we sit there flipping through channels, websites, or whatever is that we’re bored. In some cases, we’re dying to be entertained and engaged.

All it takes is some engaging content. Something to draw us in. Move us. Make us laugh. Make us cry. Make us think.

The content creators who understand this and use their social media and online presence for the purpose of creating compelling content will win. They will get our attention. But then they need to keep it. You see creating good content, engaging content, isn’t the only thing. You need to do it consistently.

We’re a fickle bunch, and the moment your content fails, or jumps the proverbial shark, we’re gone.

Create good content and create it consistently.

 

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17 comments
boat propellers Suzuki
boat propellers Suzuki

Remote control has continually evolved and advanced over recent years to include Bluetooth connectivity, motion sensor enabled capabilities and voice control.

annelizhannan
annelizhannan

Isn't it funny how our behavior has changed over the years with regards to television and the advent of the Internet. In the long past, an entire family would sit down in front of the TV for hours all watching the same show. There was very little choice and certainly no opportunity to accommodate personal interest yet there was a sort of cohesiveness to the social relation structure. 

 

In the 21st century we are lucky if a family is together in the same room at the same time for more than a passing.  If they are together the scenario is often someone watching TV while another is on a laptop, another with ipad and still another on the smart phone. Silence reigns yet data is flowing fast and furious. 

 

We surf, cruise, peruse, curate and love 'em and leave 'em if the spark isn't there or the moment fades. We are a fickle crowd. I agree there is great content to be had but I also question if all this data is creating more of an attention deficit disorder society.  

 

Thanks Ken, you consistently keep my attention but I have to move on as my hulu alert just beeped and I am already two days behind on my time management schedule.

Mark_Harai
Mark_Harai like.author.displayName like.author.displayName 2 Like

"All it takes is some engaging content. Something to draw us in. Move us. Make us laugh. Make us cry. Make us think.

The content creators who understand this and use their social media and online presence for the purpose of creating compelling content will win."  Smart Social Media Guy"

 

Love that Ken...

 

There's so much opportunity for savvy business/marketing/ minds to create a ripple effect in the world with their work via new media channels.

 

The greatest works of art in the future, produced by most talented and gifted minds on the planet, will be created and delivered via digital channels.

 

KenMueller
KenMueller moderator like.author.displayName 1 Like

 @Mark_Harai Despite all the content that is "out there" I think there is still so much room for more great content. The cream needs to rise to the top. Thanks for stopping by and for the comment, Mark!

annedreshfield
annedreshfield like.author.displayName like.author.displayName 2 Like

Very true, Ken. I often stop channel surfing when I come across reruns of shows I love or if something just so happens to catch my eye. The same can be said of my actions online. I return to the sites I love on a daily basis and flip through a lot of other stuff in between, but there's got to be something that catches my eye and holds my interest, or I'll go back to the sites I love. That's where excellent content creation comes in. 

 

As for the future of television, I'm sure we'll be able to watch television on our Google glasses in about five years. Scary thoughts. We're moving closer and closer to the depiction of humanity in Wall-E (for reference: http://3.bp.blogspot.com/-jOPoUEQ3_e0/Ti79ly6bG3I/AAAAAAAAAPs/6HsdsR32hp8/s1600/walle-e-humans-in-the-spaceship.jpg)!

KenMueller
KenMueller moderator like.author.displayName like.author.displayName 2 Like

 @annedreshfield Man I just hope the Google glasses are fashionable. Just think of the money to be made off of accessorizing.... (see how I did that? got right into your wheelhouse...)

Adam | Customer Experience
Adam | Customer Experience like.author.displayName 1 Like

It's one of the challenges of the modern marketing landscape -- getting attention (without lighting your hair on fire) and then keeping it. That's where you can see the true value of quality content, it's stickiness. I just hope it never gets to the point where we can't survive the occasional stinker of a post -- we can't hit a double, much less a home run every time at bat. :)

KenMueller
KenMueller moderator

 @adamtoporek Agreed. I think when you look at television, while I think there is a lot of crap on there, some of those shows do really well in the ratings (i.e. reality programs). And certainly I will be the first to admit that some of my posts are much better than others, and I have a few that I would admit are less than stellar. 

 

I hit for average, rather than power, though I certainly will try to hit them out of the park from time to time. Doesn't mean I'll succeed. I like that baseball analogy...well played, Adam!

C_Pappas
C_Pappas like.author.displayName 1 Like

Great analogy! I am a crazy channel changer! I stayed with my parents for a few weeks while I was waiting for my new apartment and my mom couldn't believe how much I flipped around. Meanwhile, I couldn't believe how she could stand to sit there through the commercials. Im the same way at work and on the web but I think it makes me a better multi-tasker in a lot of ways too!

KenMueller
KenMueller moderator

 @C_Pappas Thanks, Christina. I think those of us who multi-task like that drive other people nuts. But it's fun!

katskrieger
katskrieger

Very true. Of course I've had no TV for over a year, so what do I know? I watch everything via Hulu+ or Amazon Instant Video. 

KenMueller
KenMueller moderator

 @katskrieger We have TV for a few reasons, but I watch more on Netflix than anything else at this point. 

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