Do As I Say, Not As I Do: Confessions of a Social Media Hypocrite

by Ken Mueller on July 18, 2012 · 35 comments

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finger-wag

Growing up my brothers and I would cherish those moments when we would catch our parents doing something they told us not to do. I can’t remember specific examples, but invariably my dad’s response would be:

Do as I say, not as I do

Which, of course, never satisfied our need for justice.

Of course, now that I’m a parent, I do know that there are things that I do that I wouldn’t want my kids to do, so my dad’s response was, at times, justified. (Sorry, Dad. I’m not gonna let you off the hook completely).

I tell you this as I have a confession to make:

When it comes to some aspects of social media, I’m a hypocrite.

Yep, I said it. And I feel much better getting it out there.

Earlier this week I saw that a local Vietnamese restaurants was running one in a series of daily Facebook contests to celebrate their anniversary, giving away a free meal. In order to win they just wanted you to comment, like, or share their post. This presented a real problem for me, and I actually sat there and debated what to do. You see, the contest they were running was clearly a violation of Facebook’s terms of service. Facebook has very strict rules about how you can and cannot implement a contest or promotion on their platform. Most importantly, contests must be done through third-party apps, and they cannot use commenting, liking, or sharing, as the means of entry.

What was I to do?

I happen to love Vietnamese food, and in particular I love this restaurant. In the past as I’ve seen these types of contests I have silently scoffed at them and turned the other way. Even appending their contest with “This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook” doesn’t get them off the hook.

But I caved. I liked. I commented. AND I shared. I tell my clients that under no uncertain terms should they run this type of a contest or promotion on Facebook, and yet I entered one. I supported something that I quite often rant against rather loudly.

In short, I’m a hypocrite.

Oh, and my hypocrisy gets worse. I often spend a lot of time ranting against Klout and their claim to be “the standard of influence”. You see, I’m not convinced that influence can be measured in any real meaningful way, at least not in the aggregate, the way Klout does it. I hate Klout. I don’t like what they stand for, and really dislike what I believe is the blatant wrongheadedness of their approach.

But unlike my friend Danny Brown, I have not opted out of Klout. I haven’t deleted my account. I’m still there.

Why?

Not because I care about my score (which has been taking a bit of a swan dive lately), but for one reason and one reason only:

I like free stuff

Yup, I’m still on Klout because I want the rewards without fully playing the game. I love to see what sorts of Klout Perks I’ll be offered, in hopes that some of them will actually be worthwhile. More often than not, they aren’t, and give me further evidence that Klout is Klueless. But, there are a few decent perks in the mix. To date, here are a few of the more interesting perks I’ve been rewarded, some of which I’ve claimed, and some of which I’ve ignored:

  • A 4-piece wine set (corkscrew, etc) from Bing with a $10 gift card – I don’t drink. Period. But the wine set is actually kind of nice and we used the gift card to buy groceries.
  • A number of books and e-books – most of which don’t interest me and I haven’t read.
  • A set of business cards from MOO – which I claimed, but haven’t used yet. I think they are sitting in a drawer somewhere.
  • Free samples of a specialty instant iced tea – which really wasn’t all that good, and certainly won’t replace my home brewed sweet tea.
  • Early access to a number of social networks/platforms – I’ve checked them out and I have zero interest in any of them.
  • Some free golf balls – I don’t play golf. I don’t watch golf. I don’t talk about golf. But I claimed them because, well…they were free!
  • A gift certificate for a free lunch combo from Chili’s – Free food? Heck yes. Claimed this the other day.
  • Some kind of Axe hair spiking gel – which definitely speaks to my condition as a 50-year old guy…And, yes, I claimed this one, but I had my reasons for that…
  • Discounts at various online shopping venues – some of which I claimed, others I passed on. None of which I’ve used. Yawn.
  • Free Mike’s on the Rocks T-shirt – again, I don’t drink and don’t generally promote alcohol, but I claimed it.
  • Various Red Bull items including their magazine – no thanks. I hate Red Bull, so why keep offering me their stuff?

So while there have been a few useful items in the mix, most of what Klout offers me is useless and not appropriate for me. Yet I’m still there. For me, since I don’t take Klout seriously, I’m just there for the free stuff. I’ll continue doing what I’m doing online, without giving Klout any thought, until I’m notified of a perk, which I may or may not claim. I still really don’t like Klout and what it stands for, so I’ll keep badmouthing them while claiming my free goodies.

So, yes. Do as I say, not as I do.

I’m a hypocrite.

In fact, I just entered another contest on Facebook, a photo caption contest, that is also a violation of Facebook’s TOS. It’s on a friend’s business page, but I won’t name any names…

And the original Facebook contest I entered earlier this week, despite my misgivings? I won, and they announced it to the world. Way to make me look bad!

But, I’ll suck it up and claim my prize.

I have met my Pho, and it is mine…

 

 

 

 

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34 comments
EmmeRogers
EmmeRogers

@haveawonderful @kmueller62 You and me both.

LisaDJenkins
LisaDJenkins

What happens to a Page if they're caught by Facebook doing a contest outside the Guidelines?  I've yet to find anyone who's seen it go down and can tell me about the process.  

 

Does Facebook take the Page down? Do they ban the Administrator of the Page from Facebook? Does Facebook actively police for Guidelines infractions or do they wait for someone to turn the Page/Contest in?

 

These are my questions ... who has some answers?

 

 

KenMueller
KenMueller moderator

 @LisaDJenkins I've only heard of a few cases, but they take the page down without warning, and you have to appeal from there. But again, only a few cases that I've heard of. Never experienced it first hand. I don't think they actively police at the moment, or there would be a lot more pages that get penalized. But...ya never know when they will. 

kittiewalker
kittiewalker

Spot on it's human nature to be exactly this way... we try and fight against it but sometimes we are undone!

 

I have to say that I take enormous pleasure in uttering the words "Do as I say, and not as I do" to my kids as well. There is something highly satisfying about trotting out all of those phrases that you hated as a child. Sometimes I even manage it with a straight face. 

annedreshfield
annedreshfield

FALSE, Ken, you talked about golf when I forced you to do so by guest posting about it here. :) 

 

But in all seriousness, I'm with you here. I only usually compete in social media contests if I really, really want the prize -- which usually means that a lot of other people will want the prize, and my odds of winning go way down. With that logic, it's silly for me to even enter the contests, but I sometimes do. Because you never know -- I might just win that time (right...). 

 

I hate Klout, too. I haven't deleted my account yet, but I never check their site and, like you, could care less about a lot of their perks and free stuff. No thanks. 

KenMueller
KenMueller moderator like.author.displayName 1 Like

 @annedreshfield Well, I DON'T play golf. There was a time when I played once or twice a year with my father in law, but never took it seriously. So I don't consider myself a golfer. I don't think I've played in 3 or 4 years. You'd kick my butt if we played.

Howie Goldfarb
Howie Goldfarb like.author.displayName like.author.displayName 2 Like

As you know loved this post it was very funny.

 

Here is my issue with Klout and all bribes. I will take them. You want to give away free. I will take them. Will it make me a loyal customer? Probably not. It has happened. But rare. So why erode your price position or give away stuff to people who just want free?

KenMueller
KenMueller moderator

 @HowieSPM Any giveaway of any sort has to make sense. I think most Klout perks are extremely poorly thought out, above and beyond the idea that they actually think Klout has any Klout.

ginidietrich
ginidietrich like.author.displayName like.author.displayName like.author.displayName like.author.displayName like.author.displayName 5 Like

And we're doing a photo caption contest that is HILARIOUS, but clearly not something we'd ever advise our clients to do. Do as I say...not as I do.

KenMueller
KenMueller moderator

 @ginidietrich Yeah, I referred to you but didn't mention you. oh well. sigh.

ginidietrich
ginidietrich

 @KenMueller The good news is we're not requiring likes to win. So we're not really violating their TOS.

KenMueller
KenMueller moderator

 @Lisa Gerber Well, it resides in a tab near the top, and you can promote it by then posting a link to your tab on the timeline. The interesting thing is that some studies have shown the new tabs get more clicks and engagement than the previous landing pages did, which is good. I hated landing pages on FB. You can arrange your tabs so it's prominent. Check out this page and look at the "Enter to Win a Gift Card" tab under the cover photo. http://www.facebook.com/isaacsdeli

 

They will then share that link more prominently on the timeline from time to time during the duration of the promotion. When we did this one last year, we moved their "likes" up from 3500 to 8000 in one month, and moved their email fan club list up from 7000 to 10000 during the same time. And they know that every time they send an email out with a coupon/deal, each email is worth approximately $2 in revenue. And they send out at least two a month. So those 3k email addresses are good for an additional $144k per year in sales. (I misspoke earlier when I said $72k, because i was thinking one email per month). 

 

This month so far they have added an additional 3k likes so far, but I haven't seen the numbers for the email list yet. They track the ROI of these things greatly. They know exactly how many people use the coupons, and at which of their 20 locations. 

 

And all for about $300 spent on Wildfire. They spend a little more on prizes and gift cards, plus internal incentivizing, but the return is great.

Lisa Gerber
Lisa Gerber like.author.displayName 1 Like

 @KenMueller I have not yet, but that is what we'd use for a client contest. So I'm glad to hear you recommend it. It is seamless in the FB feed? Remember that contest I did earlier this year? I remember you checked it out. You really had to dig to find it, in order to participate. 

KenMueller
KenMueller moderator

 @Lisa Gerber have you tried Wildfire? My one client is using it right now. You click once, enter your info for entering, and click to submit. And it works. When they used it last year, they could directly tie it to $72k in increased revenue for the first year, spending only $300. They are doing it again right now and will see similar results. 

Lisa Gerber
Lisa Gerber

 @KenMueller Those third party apps suck. Ok, let me re-phrase it. The one I tried sucks. Visibility is way reduced. Impossible to get engagement - requires to many clicks. 

 

KenMueller
KenMueller moderator

 @jasonkonopinski Depends on what you do. You can run a really good contest via Wildfire for under $300. And if you do it well, it's worth it. 

KenMueller
KenMueller moderator

 @ginidietrich Well, not to rain on your parade, but you also can't do a contest directly on the timeline, or use comments/captions as the mechanism either. It's pretty restrictive. You have to use a third party app. Sucks, but yeah.

BestRoofer
BestRoofer

You can win free tickets to the Comedy Club in Harrisburg by commenting there. (at least I did the other week)

bdorman264
bdorman264

I hear ya bro, I'm all about the free. I don't have a clue what Klout is doing or not doing for me and I really don't care. But give me some free stuff and I'm all in. I don't think my bounty is quite as large as yours, but I did get some cool stuff. I do play golf and miffed I missed out on that one. However, I am somewhat of a golf snob even though I'm only an average player, but there are some balls I just  won't play with. 

 

I'm waiting on the vid w/ the hair gel; thanks for linking me to your post......

KenMueller
KenMueller moderator like.author.displayName 1 Like

 @bdorman264 I claimed the golf balls and gave them to my sons who THINK they golf. But I just love how many times I've been offered alcohol related perks when I don't even drink. and a few jewelry and women's accessory perks. I wouldn't know what to do with them, but claim them for my wife and daughter. They are usually discounts which aren't that great, so they haven't used any of them.

DavidBailey1
DavidBailey1

I think we're all guilty, to some degree, of the above. I've been telling everyone at my work they need to have a human face for people to relate to on their LinkedIn and Twitter profiles; out of laziness and not having suitable replacements I still have the, ill thought out, QR code that leads to my digital CV on my own accounts. 

 

Interesting timing for the blog though, I spotted this article this morning which further exemplifies this post

 

http://www.forbes.com/sites/marketshare/2012/07/17/ceos-on-social-media-do-as-i-say-not-as-i-do/

 

Yet to claim a Klout perk, the UK hasn't gotten as many offers it seems as our counterparts 'across the pond'!

KenMueller
KenMueller moderator

 @DavidBailey1 Well, with Klout you certainly aren't missing much. And interesting article. I'll check it out now! Thanks.

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